Last updated 24 September 2009
This policy sets out PC Tools Limited's and
its affiliated companies (collectively, "PC Tools") privacy practices
in connection with all of the products, services and websites offered by PC
Tools (collectively, "services").
If you have any questions about this
policy, are concerned about how personal data is processed by PC Tools, or if
you wish to receive a copy of any personal data which you may have supplied to
PC Tools, please feel free to
contact us through our website or write
to us at PC Tools Limited, c/- PO Box 1974, North Sydney NSW 2060, Australia.
General statement
PC Tools fully respects your right to
privacy, and will not collect any personal information about you without your
clear permission. Any personal information which you volunteer to PC Tools will
be treated with the appropriate standards of security and confidentiality,
strictly in accordance with the Data Protection Acts, 1988 & 2003.
Collection and use of personal information
PC Tools does not collect any personal data
about you on this website or in connection with any other service, apart from
information which you volunteer (for example by e-mailing us, by purchasing a
product from us, by downloading a product from us, or by registering your
product with us, or by using our online feedback form). When you purchase a
product from PC Tools, we may collect information including your contact
details and credit card details. Please note that credit card information may
be retained by us or our billing provider as a record of any transaction we
undertake with you.
Information which you provide is used by PC
Tools only in line with the purpose for which you provided it and will not be
made available to third parties, other than information provided to us during
the purchase process which may be provided to our online billing provider and
our banking institution to enable the purchase to be processed. Please note
that the transfer of information by us to such third parties may involve a
transfer of that information to countries outside Ireland or the EU.
If PC Tools has your email address, we may
contact you by email to advise you of product updates, subscribe you to our
newsletter or offer you PC Tools or third party products. You can opt out from
receiving these emails at any time. Your preferences can be updated online by
clicking here. PC Tools may also contact you in
relation to customer support queries which you lodge.
Your personal data may also be anonymised
and used for statistical purposes.
Your rights regarding data supplied to PC
Tools
You have a right to be given a copy of any
personal data which you may have supplied to PC Tools in connection with any
service. To exercise this right, you must contact us through our website or write to us at PC Tools Limited, c/-
PO Box 1974, North Sydney NSW 2060, Australia. If you are contacting us by
mail, you should include any personal identifiers which you supplied earlier
(e.g. name, address, phone number, e-mail address). Your request will be dealt
with as soon as possible and will take not more than 40 days to process.
You also have a right to have any
inaccurate information corrected. If you discover that PC Tools does hold
inaccurate information about you, you have a right to instruct PC Tools to
correct that information. Such instruction must be in writing or via e-mail.
Your request will be dealt with as soon as possible and will take not more than
40 days to process.
In certain circumstances you may also
request that data which you have supplied to PC Tools be deleted. To exercise
this right you would generally be expected to identify some contravention of
data protection law in the manner in which PC Tools processes the data
concerned. Please note that PC Tools may from time to time delete data which it
holds about you or other persons where PC Tools considers it appropriate to do
so.
If you are concerned about how personal
data is processed by PC Tools, please do not hesitate to bring such concerns to
the attention of PC Tools at the contact details set out above.
Collection and use of technical information
This website does use cookies - a small
file containing a string of characters that is sent to your computer to
identify your browser - including temporary "session" cookies which
enable a visitor's web browser to remember which pages on this website have
already been visited and to track any referrer or affiliate information.
Visitors can use this website with no substantial loss of functionality if
cookies are disabled from the web browser.
Technical details in connection with visits
to our website, our products and your computer may be logged by us or a third party for our
statistical purposes and may also be used by our online billing provider to
determine the purchase price during the purchase process. No information (apart
from product purchase information) is collected that could be used by us to
identify website visitors. The technical details logged are confined to the
following types of information:
* the Internet Protocol address or gateway of the visitor's web server
* the previous website address from which the visitor reached us
* clickstream data which shows the traffic of visitors around this web site (for example pages accessed and documents downloaded)
* the type of web browser used by the visitor
* the operating system of the visitor's computer
* tthe screen resolution of the visitor's computer monitor
* information on potential security risks, URLs of websites visited that PC Tools software deems potentially fraudulent and portable executable files that are identified as potential malware
* information regarding installation of PC Tools' and other security software and other general, statistical information used for license administration, product analysis, and for improving product functionality.
By supplementing our records, this information
helps us learn things like: whether installation of our software was
successfully completed; what pages are most attractive to our visitors; which
of our products most interest our customers; what kinds of offers our customers
like to see; evaluating and improving the ability of our products to detect
malicious behavior, potentially fraudulent websites and other internet security
risks and how to improve the ability of our products to detect malicious
behavior. Where a third party logs information on our behalf, we control how
that data may and may not be used.
PC Tools will make no attempt to identify
individual visitors, or to associate the technical details listed above with
any individual. It is PC Tools' policy never to disclose such technical
information in respect of individual website visitors to any third party (apart
from any third party providing services to us which may record, process or
analyse such data on our behalf and which is bound by confidentiality
provisions in this regard), unless obliged or permitted to disclose such
information by a rule of law.
The technical information will be used only
by PC Tools, and only for statistical and other administrative purposes. You
should note that technical details, which we cannot associate with any
identifiable individual, do not constitute "personal data" for the
purposes of the Data Protection Acts, 1988 & 2003.
Other websites
PC Tools is not responsible for the content
or privacy practices of other websites accessible from this website via
external links. These other websites may place their own cookies or other files
on your computer, collect data or solicit personal information from you. Any
external links to other websites are clearly identifiable as such.
Changes to this policy
Please note that PC Tools may change this
policy from time to time. Any amended policy terms will be posted to the PC
Tools website.